FAQ

FREQUENTLY ASKED QUESTIONS

FantasyLover strive to exceed customer expectations in every aspect! Please contact us for further assistance beyond FAQs below. Our service team answer customer emails on business daily basis.

Email Us:service@fantasylover.com

2a) How do I know my order was successful? What is next after I place an order?

Please add “fantasylover.com” to your email whitelist to ensure receiving communication emails. Please google “set email white list” for details.

You shall expect to receive an order confirmation email which shows order completed right after the order is placed. The email contains your order number, order item description(s), item quantity(s), and shipping information.

Check your email spam box if you didn’t receive this email. 

Please double check all the order information. In case wrong information was entered, please contact us at service@fantasylover.com ASAP.

2b) How do I track my order?

Please add fantasylover.com to your email whitelist to ensure receiving communication emails. Please google “set email white list” for details.

Two business days after your order, you shall expect a shipping confirmation email from us. The email contains shipping information and tracking instructions. Carefully read the email and follow the instructions to track your order. If you didn’t receive any shipping confirmation email, please double check your email spam box. 

In case of nothing found, please contact us at service@fantasylover.com with your order number and a brief description. Our customer service team answer customer emails on business daily basis.

2c) My tracking shows “Processed Through Facility, Origin Post is Preparing Shipment”, and it has been days since last update, what does that mean?

That means your package has left our oversea inventory and is in transit to the destination country. Once arrive to the destination country, the tracking record will start updating again. You will have a couple days to get ready for the package.

2d) My USPS.com tracking shows Shipping Label Created, USPS Awaiting Item, what does that mean?

That means your package has left our overseas inventory and is in transit to United States. Here is how the shipping works. FantasyLover carrier ship the package and send information to USPS for US domestic shipping. USPS wait for the package to arrive US and then take over. After that, USPS will update US domestic shipping progress on their website. In your case, the package has left our oversea inventory and is in transition to US. That’s why USPS awaiting item. Updates shall come in a couple days.